This privacy policy will
explain how our organisation uses the personal data we collect from you when
you use our online training course website.
Topics:
• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• What are your data protection rights?
• How we manage payment data
• What are cookies?
• What types of cookies do we use?
• How do we use cookies?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
•
How
to contact the appropriate authorities
Our Company collects the following data:
Personal identification information (Name, email address, phone number, etc.)
The progress you make when completing your
courses
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
Register online to join and or complete any of our online courses or place an order for any of our products or services.
When
you enroll as a student or subscriber (“learner”) on our site or related
courses, as part of the enrolling process, we collect the personal information
you give us such as your name and email address.
Email marketing: we may send you emails about our site and related course(s), registration, course content, your course progress or other updates.
We may also use your email to inform you about changes to the course, survey you about your usage, or collect your opinion.
Use or view our website via your browser's cookies.
Our Company collects your data only so that we can:
Process your order, manage your account, manage your online course portfolio.
Email you with special offers on other products and services we think you might like.
Our Company will not share your data with any other organisation apart from our partner hosting platform Thinkific (see below).
When Our Company processes
your order, it may send your data to, and also use the resulting information
from, credit reference agencies to prevent fraudulent purchases.
Our course and
course site is hosted by Thinkific Labs Inc. (“Thinkific”). They provide us
with the online course creation platform that allow us to sell our
product/services to you.
Your data is
stored through Thinkific’s data storage, databases and the general Thinkific
application. They store your data on a secure server behind a firewall.
Our Company will keep your personal details required for course management until you remove your details from our course site. If you become inactive as a course user for more than one year we will delete all data we hold by removing it entirely from our course management files. We will do this without contacting you.
To protect your personal information, we take reasonable precautions
and follow industry best practices to make sure it is not inappropriately lost,
misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information
is encrypted using secure socket layer technology (SSL) and stored with a
AES-256 encryption. Although no method
of transmission over the Internet or electronic storage is 100% secure, we
follow all PCI-DSS requirements and implement additional generally accepted
industry standards.
Our Company would like to
make sure you are fully aware of all of your data protection rights. Every user
is entitled to the following:
The right to access - You have the right to request Our
Company for copies of your personal data. We may charge you a small fee for
this service.
The right to rectification - You have the right to
request that Our Company correct any information you believe is inaccurate. You
also have the right to request Our Company to complete information you believe
is incomplete.
The right to erasure - You have the right to request that
Our Company erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Our Company restrict
the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Our Company's processing
of your personal data, under certain conditions.
The right to data portability - You have the right to
request that Our Company transfer the data that we have collected to another
organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email: aj@thelearningconcept.com
How we manage payment data
If you make a purchase on our site, we use a third party
payment processor such as Stripe or Paypal. Payments are encrypted through the
Payment Card Industry Data Security Standard (PCI-DSS). Your purchase
transaction data is stored only as long as is necessary to complete your
purchase transaction.
All direct payment gateways adhere to the standards set
by PCI-DSS as managed by the PCI Security Standards Council, which is a joint
effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of
credit card information by our site and related courses and its service
providers.
For more insight, you may also want to read Thinkific’s Terms of Service here
https://www.thinkific.com/resources/privacy-policy/
or Privacy Statement here
https://www.thinkific.com/resources/terms-of-service/ .
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer.
This information can be used to
track your session on our website. Cookies may also be used to customise our
website content for you as an individual. If you are using one of the common
Internet web browsers, you can set up your browser to either let you know when
you receive a cookie or to deny cookie access to your computer. For further
information, visit allaboutcookies.org.
What types of cookies do we use?
There
are a number of different types of cookies, however, our website uses:
Functionality - Our Company uses these
cookies so that we recognize you on our website and remember your previously selected preferences. These could
include what language you prefer and location you are in. A mix of first-party
and third-party cookies are used.
Advertising - Our Company uses these cookies
to collect information about your visit to our website, the content you viewed,
the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties
for advertising purposes.
We may also share online data collected through cookies with
our advertising partners. This means that when
you visit another website, you may be shown
advertising based on your browsing patterns on our website .
Our Company uses cookies in a range of ways to improve your experience on our website, including:
Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioral advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.
Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Please note that because
there is no consistent industry understanding of how to respond to “Do Not
Track” signals, we do not alter our data collection and usage practices when we
detect such a signal from your browser.
The Our Company website contains
links to other websites. Our privacy policy applies only to our website, so if
you click on a link to another website, you should read their privacy policy.
In general, the third-party providers used by us will only collect, use and
disclose your information to the extent necessary to allow them to perform the
services they provide to us.
However, certain third-party
service providers, such as payment gateways and other payment transaction
processors, have their own privacy policies in respect to the information we
are required to provide to them for your purchase-related transactions.
Certain providers may be located in or have facilities
that are located in a different jurisdiction than either you or us. If you
elect to proceed with a transaction that involves the services of a third-party
service provider, then your information may become subject to the laws of the
jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction
is processed by a payment gateway located in the United States, then your
personal information used in completing that transaction may be subject to
disclosure under United States legislation, including the Patriot Act.
Once you leave our course website or are redirected to a
third-party website or application, you are no longer governed by this Privacy
Policy or our website’s Terms of Service.
Our Company keeps its
privacy policy under regular review and places any updates on this web page.
This privacy policy was last updated June 2020.
If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at:
aj@thelearningconcept.com
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524510
© 2023 The very clever boffins at TLC
Birmingham
CV9 2ER